Commercial Improvement
We combine analysis of hard data with our commercial improvement experience in logistics and supply chain sectors, along with your own understanding of your business and its market, to establish knowledge, skills and performance gaps. We fill those gaps and remove unnecessary effort by streamlining your processes to focus on what delivers real commercial benefit.
We design and deliver programmes to accelerate better revenue quality and profit performance by improving your business processes, commercial performance and relationship management.
Iglu can make a tangible difference to your commercial operations through the following:
Revenue Quality Enhancement
“We deliver bottom-line improvement by enhancing revenue quality aligned to market and your operational capability, according to simplified, agreed and contractually binding pricing structures.”
Risk and Relationship Management
“We minimise attrition and stimulate growth through strong, multi-level client relationships by applying account planning and management tools and a collective responsibility.”
Driving Customer Experience
“We possess the formula for driving your customers’ experience of your services, by using consumer engagement and insight tools to understand demand to better shape your offering, which in turn increase your NPS and CSAT scores.”
