Organisational Redesign
Problem
This company had disjointed teams to support commercial and operations, resulting in duplication, task-gaps, no accountability and slow decision making.
Solution
- Rapid Improvement Event: Key members from each team to shape the future;
- First two days: Current issues and overcoming barriers.
- Second two days: Remodel the organisation and install RACI (Responsible, Accountable, Consult and Inform).
- Roles de-duplicated through productivity review.
- Redesign signed-off by HR and Board.
- Consultation process accepted due to involvement in build.
Output
30% reduction in heads, increased productivity, quicker decision making and task completion, improved standards and a collaborative approach to achieve goals.
Event Programme Management
Problem
Limited planning for known, critical events at this company led to poor performance client attrition and low employee morale.
Solution
- Creation of a blueprint for centralised control and coordination
- Collaborative working across all departments
- Scheduled and full Board level support throughout
- Early planning to ensure the more time consuming elements were covered in advance
- Accountable owners and tracked target completion dates for each key task area
- ‘On-the-go’ problem solving forums
- Post-programme review and evaluation of ‘lessons learnt’
Output
High service performance, profitable delivery, blueprint for future events and improved morale.